Terms & Conditions      

Booking Terms and Conditions

These essential Terms & Conditions are necessary to ensure the quality of your stay and that of future guests.

Booking
The sending of the on-line booking form confirms your acceptance of the terms and conditions set out below and shall be binding on all persons stated on the booking form.  Each booking will be confirmed as soon as possible after receiving the booking form and deposit and only on receipt of this confirmation by you will the booking be treated as confirmed.  Once the booking has been confirmed to you and you have paid a deposit, the named person on the booking form will be responsible for the total rental price of the property, as agreed.  The remaining balance of the agreed rental cost must be paid 60 days prior to your arrival. If the full balance of the rental cost is not paid as in accordance with these booking conditions, we reserve the right to cancel your booking.  In these circumstances your reservation deposit will be forfeited.

Where the Guest chooses to amend their booking 30 days or more prior to arrival (e.g. to amend the dates of stay), a $100 Booking Administration Fee will be levied. 
Any changes to existing bookings within 30 days of arrival will not be permitted.
We reserve the right to amend rates at any time.  However, pre-existing reservations, where the Guest has made a payment, will remain at the pre-increase pricing.

Accidental Damage Waiver
An Accidental Damage Waiver (ADW) premium is included as part of the quoted price.  The Guest agrees that the Party Leader remains responsible for all loss from the property or its inventory during the Rental Period.  The Guest must complete and return the Registration Form (provided on arrival) within one working day to protect their ADW from claims made as a result of accidental damages found during their stay, or within 72 hours following their departure, up to a maximum value of $500.

The Guest agrees that the Management Company or the Owner can charge additional fees to cover:
•           Early arrival or late departure charges
•           Non-return of keys
•           Loss or breakage of inventory items
•           Damage to the Property or its equipment
•           Unauthorised Pets

Where loss or damage to the Property, the inventory, or equipment exceeds $500, the Management Company or the Owner will bill the Guest for the shortfall, and the Guest agrees to pay within 14 days. In the event that the Guest fails to pay any such shortfall, the Management Company reserves the right to exercise any legal remedies to pursue the amount owed from the Guest. Where the Management Company finds damage or loss to the Property following the Guests departure that, in the view of the Management Company, constitutes malicious or wanton damage, the Management Company reserves the right to notify law enforcement authorities and prosecute, in addition to billing the Guest for the full amount of repair or replacement, and the Guest agrees to pay within 14 days.

A Sony PlayStation 2 and Microsoft X-Box has been provided free of charge for use by the Guests.  Both systems include the main unit (which also serves as a DVD player) and 2 controllers. Guests are responsible for the proper use of these systems and its various components.

Pets
Pets are not permitted in the Property.  Guests with pets are advised to place their pet at another facility.  We cannot be held liable for any loss or injury to a pet while staying at the Property, or for any action taken against the pet or pet owner by third parties. In the event that the Guest brings a pet to the Property, the Management Company may elect to evict the Guest from the Property with loss of all rental money paid and/or levy a charge of at least $100 per bedroom per week to the credit card of the Guest, to pay for additional sanitation and cleaning on the departure of the Guest and pet.

Cancellation
The Guest may cancel their booking at any time up to or during the Rental Period.  In the event that the Guest exercises their right to cancel, we will levy the following cancellation penalty percentage rates of the Total Rental Fee (amount shown on the booking confirmation):
•           From initial date of booking up to 60 days prior to the arrival date 20%
•           Between 30 and 60 days prior to the arrival date 50%
•           Between 15 and 30 days prior to the arrival date 75%
•           Less than 15 days prior to the arrival date 100%

We are unable to waive any of the cancellation charges above, whatever the circumstances. We recommend that all guests take out adequate cancellation or vacation insurance either through their insurance broker or travel agent.

Responsibilities
All persons stated on the booking form are responsible for the care of the property and are expected to take reasonable care of it including the locking of all doors, topping up of pool water (as required) and ensuring the security alarm is activated whenever the property in unoccupied.  At the end of the rental period, all utensils, carpets, furnishings, walls, fittings must be left clean and tidy. It is the guest’s responsibility to notify the management company immediately of any sudden equipment failure so that reasonable action can be take to rectify the situation.

Security
To protect you and your belongings, together with securing our investment, there is a Security System installed at Sanann Villa.  To ensure it's effectiveness it is essential the alarm is activated whenever you leave the property unattended.  Should a problem arise and it is determined that the alarm was not set, activated or deactivated correctly this could result in the forfeit of all or part of your security deposit.  Your understanding of this rule is appreciated. 

Party Size
Everyone occupying the property must be listed on the booking form, including small children.  This is Florida state law and must be adhered to.  The accommodations cannot be shared or sub-let and only the persons shown on the booking form are permitted to stay in the property. No pets are permitted.  Persons under 21 years of age are not acceptable unless accompanied by parents or responsible adults.  The property is fully licensed for short-term rentals in Florida.  We reserve the right to refuse admittance if this condition is not met.  Failure to comply will render the booking void and no compensation will be paid.

Limitation of Liability
- We will not release the physical address of the Property to the Guest prior to the collection of the keys and directions to the Property on arrival. This is a security measure.
- We do not accept liability for equipment failure and or services in the Property.  In the event of failure of equipment, the Guest must notify the Management Company within one working day such that the Management Company may elect to effect a remedy to the failure.
- We do not accept liability for lost or stolen personal property of the Guest from the Property during the Rental Period.  In the event that property of the Guest is lost or stolen, the Guest should advise the appropriate authority of the lost or stolen items.
- The Management Company or its representatives may enter the Property at any time, without notice, for the purposes of protection and/or maintenance of the Property. Wherever possible, the Management Company will provide notice to the Guest prior to such entrance.
- We accept no liability for personal loss or injury to the Guest during the Rental Period. The Guest must ensure that they have adequate insurance cover.
- The Guest must ensure that Children are supervised at all times.  All Children under the age of 18 years must not be left in the villa un-supervised during the rental period.
- We do not accept any liability for the acts or omissions of any agent.  These include but are not limited to, airlines, car-hire companies, travel agents, ticket agents, homeowners, or utility providers.
- We do not accept liability for failure of pool heat to provide adequate heating where pool heat is provided via an electrical heat pump, and where the outside air temperature drops below 55 degrees Fahrenheit.  Electric heating pumps do not operate effectively below this temperature, and failure of such devices to heat the pool is outside of our control, and is regarded as an act of nature (see below).
- We do not accept liability for acts of violence, nature, fire, flood, war, civil disobedience, riot, or other force majure that may have a deleterious effect on the Guest.
Failure to comply with any of the terms herein will, at the sole discretion of the Management Company, result in the eviction of the Guest from the Property, without recompense or refund.

Complaints
In the unlikely event that you should have a problem with our villa or its facilities, please bring this to our attention or the attention of the Management Company immediately so it can be investigated and a resolution sought.

Arrivals and departures
The villa will be available for occupancy from 4pm on the date of arrival and must be vacated by 10am (prompt) on the day of departure.

Force Majeure
As with any other holiday, there maybe circumstances completely beyond our control and contemplation, in which the property might not be available for your booking.  Examples of these circumstances include (but are not limited to) destruction of or severe damage to the villa. Such circumstances are referred to Force Majeure. In the event of Force Majeure we will do their best to make alternative arrangements for you where possible.  If we cannot, or if the alternative arrangements are not acceptable to you, then we refund all monies paid. This will be the full extent of our liability to you in such circumstances, and we shall not be responsible for any other costs connected with any such cancellation, howsoever arising.

Code of Conduct
Glenbrook is a residential community.  The actions of all members of your party should not interfere with the enjoyment of either other holidaymakers or the residents of Glenbrook.   Please do not use the swimming pool, play loud music or engage in any activity which may cause inconvenience to your neighbors after 10.30pm or before 07.30am.  In the event that any member of your party behaves in a way that is likely to cause distress, danger or annoyance to any other holidaymakers, residents of Glenbrook or damage to any property, we reserve the right to terminate your rental agreement immediately and forthwith. We not be liable for any costs you will incur, nor shall we pay any compensation, nor make any refunds due to this action.